International FAQ

How do I place my order?
Can you declare a low value on my shipment?
When will my order be shipped?
How much will I be charged for shipping?
Will I receive a confirmation and pricing of my order?
How do I pay for my order?


How do I place my order?
You may place your order directly on our website by clicking here, via e-mail at Orders@idtdna.com or by fax at 319-626-8444. In addition to direct order placement, you may contact one of our international distributors. Please visit our International Distributors web page for a current listing of our distributors.

Can you declare a low value on my shipment?
IDT is required to list the actual value of the products included in the package. Shipping is not included on the commercial invoice.

When will my order be shipped?
All international orders are shipped when complete. There are many factors that can complicate the synthesis of an oligo, including modifications, purifications and quality assurance. Items requiring a longer turnaround time may delay the shipment of standard unmodified oligos. Please visit the Turnaround Time Chart to determine the anticipated turnaround time for your oligo. Shipping times vary according to the particular country you are ordering from. Partial shipments will be sent on request, although there may be an additional charge.

How much will I be charged for shipping?
Shipping charge to Canada is $15 / order. All other countries are charged $35 / order. Shipments are made via express carrier. Dry ice and blue ice shipments are not available.

Will I receive a confirmation and pricing of my order?
Yes, you will receive via fax or e-mail a confirmation that lists your order, the price of each item and the shipment method with tracking number.

How do I pay for my order?
There are several ways to make payment for your order. Terms are net 45 days.
  1. Check Drawn on a United States Bank:
    Kindly send your checks to : Integrated DNA Technologies, Inc.
    Accounts Receivable
    Dept 77-3395
    Chicago, IL 60678-3395
    USA

  2. SWIFT Transfer:
    Account Name:
    Account Number:
    SWIFT Number:
    Bank Routing No.:
    Bank Name:
    Bank Address:
    Integrated DNA Technologies, Inc.
    4100062728
    WFBIUS6S
    121000248
    Wells Fargo Bank, N.A.
    Attn: Martin Dwyer, Iowa RCBO
    101 3rd Avenue SW
    Cedar Rapids, Iowa 52404
    USA

  3. International Credit Cards
    We accept Visa, Mastercard, American Express, and Discover.