Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

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Can I email an order to IDT?

IDT offers two convenient ways to order: via our website and by email. Templates for email orders can be found by going to > Home > How to Order. Once completed, simply email the template to If you are unable to use the Excel template, your email order should include the following information in the body of your email: your name, address, and phone number; the name of your institution; payment information for the order; the name of your Principal Investigator (PI); the synthesis scale and sequence of the oligos you want to order. Entering sequences one oligonucleotide per line will ensure the sequences are communicated correctly.