Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

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How can I review my order history, and how do I update it if I move?

To review your order history, go to the “Order” tab on the IDT website ( and select “Order History”. If you move to a new institution, you will need to create a new web account. If you retain access to your old account, you will still be able to see your old order history when logged into that account.