Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

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How do I activate my OligoCard?

Follow the activation instructions on the back of your OligoCard. You will need your four digit PIN and your OligoCard number to activate the card. If you require further assistance, contact Customer Care at custcare@idtdna.com or phone (US and Canada only) 1-800-328-2661.

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