Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

Search all FAQs:

How do I know when my order has shipped?

IDT will email you a confirmation when your order has been shipped. This shipping confirmation will include the tracking number of the package, which you can use to monitor the status of your shipment. This shipping confirmation email is usually sent to the same email address at which you receive order confirmations. However, you can request that shipping confirmations be sent to an alternative email address by contacting Customer Care by email at or phone (US and Canada only) at 1-800-328-2661.