Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

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How do I reorder primers previously ordered by a colleague?

We are committed to maintaining the confidentiality of any sequences ordered by our customers, and will be unable to release the sequence information to you, if you are not the original end-user. If you already have the sequence information, you can simply place the new order directly by email, fax, or online. However, if you are ordering through the same web account that was used to order the oligos in the first place, they can be re-ordered in the Order History section of our website.