Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

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When will my oligos be shipped?

SameDay® oligos ordered online before 3:00 pm ET (US and Canada) or 1:00 pm CET (Europe) will ship the same day the order is received. Standard oligos are shipped using overnight delivery within 24 hours of receipt of your order. For US and Canada orders, Rapid HPLC and HOTplate™ oligos ordered online before 3:00 pm ET and Express Dual-Labeled Probe orders placed online before 2:00 pm ET are shipped the next business day. HPLC- or PAGE-purified oligos are routinely shipped within 3 to 5 working days. For EU orders, there is no cut-off time for Rapid HPLC and HOTplate oligos and Express Dual-Labeled Probe orders, which are shipped the following business day. For turnaround time of standard plate orders, contact Customer Care at or phone (US and Canada only) 1-800-328-2661.