Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

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Where do I find my QC data?

If you placed your IDT order through the web, quality control documents will be uploaded to your web account. These documents can be accessed under Order History, which can be found in the Order dropdown menu on the IDT website. When searching for old orders, you may need to adjust the date range using the Search link located in the upper right hand corner. For further help, contact Customer Care at CustCare@idtdna.com.