Why am I being prompted to login in a PunchOut?

This is usually due to your browser being configured to not accept 3rd party cookies. Below are instructions for changing this setting to allow 3rd party cookies in the major browsers.


Internet Explorer

To Enable Third Party Cookies in Internet Explorer 7 

1. Click on "Tools" on the menu bar and then click on "Internet Options". 
2. Click on the "Privacy" tab. Select the "Advanced" button under "Settings". The "Advanced Privacy Settings" window should now open. 


IE Cookies Instructions 1


3. Check the "Override automatic cookie handling" box so that you now have access to the "First-party Cookies" and "Third-party Cookies" options. 
4. Select "Accept" for "Third-party Cookies". 

IE Cookies Instructions 2



FireFox

To Enable Third Party Cookies in FireFox 3 

1. Click the "Tools" menu 
2. Click "Options..." 
3. Select the "Privacy" menu 
4. Check the "Accept third-party cookies" 
5. Make sure "Keep until" is set to "they expire" 

Firefox Cookies Instructions



Chrome

To Enable Third Party Cookies in Google Chrome 12 

1. Select the Wrench (spanner) icon at the top right 
2. Select "Options" 
3. Select the "Under the Hood" tab 
4. Select "Content settings" in the "Privacy" section 

Chrome Cookies Instructions 1

5. Uncheck "Block sites from setting any data". 

Chrome Cookies Instructions 2



Safari

To Enable Third Party Cookies in Safari 4 

1. Click the "Safari" menu 
2. Click "Preferences..." 
3. Click the "Security" menu 
4. For "Accept cookies" select "Always" 

Safari Cookies Instructions

Customer Care Topics