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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

How can I change the name on my web account?

You can log in to your account or register for a new account here. We encourage all of our customers to set up a personal web account for ordering purposes. Once you have provided all the required information and created your personalized login and password you will be able to place your first order. For further assistance regarding the name on your account, please contact us.


*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.