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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

How can I review my order history, and how do I update it if I move?

To review your order history, sign in and click on the account name at the top of any IDT web page, and then choose "Order history".

If you move to a new institution, you will need to create a new web account.

If you retain access to your old account, you will still be able to see your old order history when logged into that account.

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*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.