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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

How can I update my payment information in my online account?

For each order placed, there is a final payment screen where payment information can be entered.

When placing your next order, you can update your payment information here.

You can also access your saved payment information by going to “My Account” under the "Order" drop down menu.

On this page, click on "Edit Payment Information" where you can modify the payment information.


*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.