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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

How do I activate my OligoCard?

Follow the activation instructions on the back of your OligoCard. You will need your four digit PIN and your OligoCard number to activate the card.

If you require further assistance, contact Customer Care at custcare@idtdna.com or phone (US and Canada only) 1-800-328-2661.

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*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.