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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

How do I order oligos through your website?

Log into your IDT web account using your login ID and password. From the "Order" tab select "Main Menu" and choose the product type you need. For custom oligos, you will ned to provide a sequence name for the sequence entered and a synthesis scale and purification type. Then click on "Add to Order" to add the items to your shopping cart. You can proceed through checkout: verify your shipping and billing address, provide payment information, and then choose "Submit" to complete your order.