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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

What does IDT’s browser warning mean?

Why are you no longer supporting older web browsers?

We consider several factors when deciding to stop support of a browser, such as how many of our web requests come from the browser, how much staff time is required to support the browser, and what is the general level of support for the browser among other internet content providers.

What does “stop supporting this browser” mean?

When we stop supporting a given browser, we will no longer test new or updated web pages on that browser, and can no longer guarantee that the features on our web pages will work well, or at all, in the browser. Additionally, if we become aware of problems viewing our web pages that occur only with that browser, we will no longer fix them.

What changed on the IDT website?

Actually, nothing. We didn’t turn anything on or off. As described above, we simply will no longer test our pages or fix problems in older browser versions, including Internet Explorer 8.

What does this really mean about my use of the IDT website?

Practically, this means that users with older browsers should still be able to use the IDT website for ordering and accessing resources; however, as we update our pages, we expect that over a period of time (which could be weeks or months), the ability to render our pages correctly will degrade.

What should I do?

The best course of action is to upgrade your browser to a more current version. Examples of the most current versions of browsers that we support are as follows: