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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

What is the cutoff for ordering expedited products online?

IDT expedited products have a deadline of 3:00 pm ET, and include our SameDay® oligo service for individual tube orders as well as our HOTPlates™ expedited service for rush 96-well plates. In addition to this deadline, HOTPlates service and SameDay oligo orders must fall within our 15−60 base length restrictions.

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