Processing
Frequently asked questions
Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.
Search all FAQs:
Where can oligo invoices, quality control documents, and specification sheets be found online?
For any order placed online or via email, all of these documents are uploaded to your Order History. Quality control documents can be downloaded in ZIP format or individually by expanding the particular order with the plus sign on the left-hand side of the screen.
A Certificate of Analysis containing specifications for the entire order is available in the Order History. Individual specification sheets can be downloaded the same way as individual quality control documents.
Finally, invoices are also available in PDF format through Order History. Please note: if you do not see an older order in the history, you may need to expand the date range using the Search link in the upper right-hand corner.