Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.
Can I email an order to IDT?
IDT offers two convenient ways to order: via our website and by email. Templates for email orders can be found by going to www.idtdna.com > Home > How to Order. Once completed, simply email the template to email@example.com. If you are unable to use the Excel template, your email order should include the following information in the body of your email: your name, address, and phone number; the name of your institution; payment information for the order; the name of your Principal Investigator (PI); the synthesis scale and sequence of the oligos you want to order. Entering sequences one oligonucleotide per line will ensure the sequences are communicated correctly.