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Contact us
Our Customer Service and Scientific Support teams are available via phone, chat, and email during open business hours. To contact one of our departments via phone or email, please see the list below for our Customer Support departments. If you would like to chat with one of our associates, please use the “Live Chat” button.
For customer service inquiries:
| Asia Pacific | apac-custcare@idtdna.com | +65 6775 9187 |
| Australia | apac-custcare@idtdna.com | 1800 845 181 |
| Canada | amr-custcare@idtdna.com | 1 800 328 2661 |
| China | chinacustcare@idtdna.com | 400 668 3770 |
| Europe | emea-custcare@idtdna.com | +32 (0) 16 28 22 60 |
| Japan | japan-custcare@idtdna.com | ＋81-3-4510-4061 |
| New Zealand | apac-custcare@idtdna.com | 1800 480 236 |
| South Korea | korea-custcare@idtdna.com | +82 (0) 31 556 3905 |
| United States | amr-custcare@idtdna.com | 1 800 328 2661 |
For email order submissions:
| Asia Pacific | asiaorders@idtdna.com | +65 6775 9187 |
| Australia | asiaorders@idtdna.com | 1800 845 181 |
| Canada | orders@idtdna.com | 1 800 328 2661 |
| China | asiaorders@idtdna.com | 400 668 3770 |
| Europe | euorders@idtdna.com | +32 (0) 16 28 22 60 |
| Japan | asiaorders@idtdna.com | +81-3-4510-4061
|
| New Zealand | asiaorders@idtdna.com | 1800 480 236 |
| South Korea | korea-custcare@idtdna.com | +82 (0) 31 556 3905 |
| United States | orders@idtdna.com | 1 800 328 2661 |
For product usage and application support:
| Asia Pacific | apac-applicationsupport@idtdna.com | +65 6775 9187 |
| Australia | apac-applicationsupport@idtdna.com | 1800 845 181 |
| Canada | amr-applicationsupport@idtdna.com | 1 800 328 2661 |
| China | apac-applicationsupport@idtdna.com | 400 668 3770 |
| Europe | emea-applicationsupport@idtdna.com | +32 (0) 16 28 22 60 |
| Japan | apac-applicationsupport@idtdna.com | ＋81-3-4510-4061 |
| New Zealand | apac-applicationsupport@idtdna.com | 1800 480 236 |
| South Korea | apac-applicationsupport@idtdna.com | +82 (0) 31 556 3905 |
| United States | amr-applicationsupport@idtdna.com | 1 800 328 2661 |
Archer Support
For support related to Archer products, please use one of the following:
- Archer order/customer support: archer-customersupport@idtdna.com
- Archer technical support: archer-tech@idtdna.com
Fax: +1 (303) 736-7150
Additional contact information:
| Accounts Receivable | accountsreceivable@idtdna.com |
| Employment Verification | voes@idtdna.com |
| Invoicing | invoicing@idtdna.com |
| Job Application Inquiries | jobs@idtdna.com |
Locations and mailing addresses
Corporate headquarters
Integrated DNA Technologies, Inc.
1710 Commercial Park
Coralville, Iowa 52241
USA
1710 Commercial Park
Coralville, Iowa 52241
USA
Production
Asia Pacific
Integrated DNA Technologies Pte. Ltd.41 Science Park Road
#01-29 The Gemini
Singapore Science Park II
Singapore 117610
Republic of Singapore
Europe
Integrated DNA Technologies, BVBAInterleuvenlaan 12A
B-3001 Leuven
Belgium
United States
Integrated DNA Technologies, Inc.1710 Commercial Park
Coralville, Iowa 52241
USA
United States
Integrated DNA Technologies674 S Wagner, Suite #1
Ann Arbor, MI 48103
USA
United States
Integrated DNA Technologies, Inc.6828 Nancy Ridge Drive
San Diego, California 92121
USA
United States
Integrated DNA Technologies, Inc.4800 Davis Drive
Research Triangle Park, North Carolina 27560
USA
United States
Archer—Now part of Integrated DNA Technologies2425 55th Street
Boulder, Colorado 80301
USA
Research and development
Integrated DNA Technologies, Inc.
Center of Excellence for Research & Development
1100 Island Drive Suite 201
Redwood City, California 94065
USA
Center of Excellence for Research & Development
1100 Island Drive Suite 201
Redwood City, California 94065
USA
Integrated DNA Technologies, Inc.
1710 Commercial Park
Coralville, Iowa 52241
USA
1710 Commercial Park
Coralville, Iowa 52241
USA
Integrated DNA Technologies
674 S Wagner, Suite #1
Ann Arbor, MI 48103
USA
674 S Wagner, Suite #1
Ann Arbor, MI 48103
USA
Archer—Now part of Integrated DNA Technologies
2425 55th Street
Boulder, Colorado 80301
USA
2425 55th Street
Boulder, Colorado 80301
USA
Sales offices
Integrated DNA Technologies Australia PTY Ltd
BAKER & MCKENZIE, LEVEL 19,
181 William Street,
Melbourne, VIC 3000
Australia
BAKER & MCKENZIE, LEVEL 19,
181 William Street,
Melbourne, VIC 3000
Australia
Telecom Center West Bldg 6F, 2-5-10, Aomi, Koto-ku,
Tokyo, Japan, Post code:135-0064
Integrated DNA Technologies K.K. Tel:03-4510-4061
FAX: 03-6850-1218
Tokyo, Japan, Post code:135-0064
Integrated DNA Technologies K.K. Tel:03-4510-4061
FAX: 03-6850-1218
Mbiotech, Inc. – An IDT Company
942 ITECO, 150, Jojeong-daero
Hanam-si, Gyeonggi-do 12930
South Korea
942 ITECO, 150, Jojeong-daero
Hanam-si, Gyeonggi-do 12930
South Korea
Media and PR
For media inquiries please contact IDT Public Relations, idtpr@idtdna.com