Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.
Checking the status of your order is as easy as logging into your account at our website and checking your order history at https://www.idtdna.com/site/orderstatus/orderstatus. Select the order you want the status of, and each line item will be shown with its status. Alternatively, you can contact us by phone, email, or web chat.
IDT will email you a confirmation when your order has been shipped. This shipping confirmation will include the tracking number of the package, which you can use to monitor the status of your shipment. This shipping confirmation email is usually sent to the same email address at which you receive order confirmations. However, you can request that shipping confirmations be sent to an alternative email address by contacting us.
*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.