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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

How can I check my order status?

Checking the status of your order is as easy as logging into your account at our website and checking your order history via > Order > Order History.

Alternatively, you can can contact IDT customer care by phone, email, or web chat.