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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

How can I verify that IDT received my order?

An email order confirmation is sent to the email address on the account shortly after an order is received and processed. If you do not receive this email, please contact Customer Care at or call 1-800-328-2661 (US and Canada only). If you placed the order online, you will find a sales order number in your Order History after the order has been processed.