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Frequently asked questions
Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.
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How do I determine the appropriate scale to order if I need a specific amount of product?
Each oligo is assigned a minimum yield guarantee based on the sequence as well as the modifications, purification, and scale selected. The minimum yield guarantee is provided once your oligo order has been added to the shopping cart. If that amount is too high or too low, you can click the 'edit' link and adjust the scale accordingly.
If you require more product than is guaranteed with our largest available scale, we can review your request for possible synthesis. To start this review process, send your sequence, required yield, and any other requirements to our customer care representatives. The review process can take up to one week to complete.