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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

How do I update my email address for my online account?

In order to change the email address for your web account, log in to the web account with your login name and password. Select the 'Order' tab and click 'My Account' in the drop-down menu. The link 'Edit Personal Information' will direct you to a page where this update can be made. If you need additional assistance, contact Customer Care at 1-800-328-2661.