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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

How long does IDT retain customer orders online?

Customer orders are retained online for 4 years. To retrieve this information, log in to your web account using your login name and password.

To display orders up to one year old, go to the "Order" tab and click the "Order History" button.

To view older orders, click on the magnifying glass icon on the "Order History" page and modify the search criteria. You can download spec sheets, invoices, and QC information from the Order History page.

To request a copy of your entire order history, or if you would like to have an Excel file with this information compiled in one document, contact our Customer Care Department at custcare@idtdna.com or phone (US and Canada only) 1-800-328-2661. Note that this information can only be sent to the email address on the account.

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*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.