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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

I forgot my login password. How can I retrieve it so I will be able to submit my orders through your site?

If you go to the Login page of the website and click on 'Forgot Password', it will ask you to fill in your login name and then your password can be emailed to the email address on the web account. If you do not remember your login name, please contact our Customer Care Department at 1-800-328-2661 or custcare@idtdna.com. They will then be able to clarify your information and email you the login name and password.

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*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.