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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

I have a question related to pricing on my order/account. Who should I contact for more information?

Direct questions related to pricing to your IDT Sales Representative. If you do not have your IDT Sales Representative’s contact information, email IDT Customer Care at or call 1-800-328-2661. 



*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.