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Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

Why are some of the items in my order history not available for re-order?

IDT occasionally makes updates to our catalog, resulting in changes to or discontinuation of previously offered products. To know specifically why a product is unavailable for re-order through your order history, and to discuss options, please contact IDT Customer Care.