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Frequently Asked Questions

I am an IDT channel partner with an established distribution agreement, who should I contact with questions?

Should you have further questions, please do not hesitate to reach out to the correct sales leader in your region.

I am a Swift Biosciences channel partner with an established distribution agreement who will now be working through IDT instead, who should I contact with questions?

Should you have further questions, please do not hesitate to reach out to the correct sales leader in your region.

Why are part numbers changing?

In March 2021, Integrated DNA Technologies (IDT) announced the acquisition of Swift Biosciences, a step toward providing a more comprehensive NGS portfolio to advance your genomics research.

All IDT and Swift Biosciences Next Generation Sequencing (NGS) products are moving under the IDT xGen™ brand and will be assigned new product names. Former Swift Biosciences products moved over to IDT will also be assigned new part numbers.

See the complete list of changes communicated to current Swift Biosciences customers.
See the complete list of changes communicated to current IDT customers.

Why are the product names changing?

The acquisition of Swift Biosciences provided an opportunity to combine product portfolios. New product names clarify offerings and simplify the ordering experience.

Why did some former Swift Biosciences products change from 24 rxns to 16 rxns?

Products previously sold as 24 rxns have been updated to 16 rxns. This change was made to provide further flexibility and enable use of IDT’s xGen™ products.

How do these changes affect my contract with Swift Biosciences?

If you have an existing contract with Swift Biosciences, we will work with you to meet your purchase needs. We may make updates to the agreement to reflect the product name and part number changes or work with you to enter into a new IDT contract, as applicable. Should you have specific questions, please do not hesitate to reach out to your local sales representative.

What if I do not see the product I typically order?

If you have a specific product you have ordered in the past and do not see it listed, contact techsupport@swiftbio.com or your local sales representative.

For former Swift Biosciences customers who have custom products (part numbers starting with CP or SP), your IDT sales representative will contact you personally to provide part number and product name changes, including instructions on how to order.

How do I order from IDT?

Email updates will be provided with instructions on how to order, including necessary information to make sure IDT is set up correctly as a vendor. For now, continue submitting Swift Biosciences orders at orders@swiftbio.com and remit payment to Swift Biosciences.

Why are some of the products not available to order online?

Online ordering will adjust to feature only the newest versions of products. Other Swift Biosciences products will still be available to order via email only, but will be the same formulation and continue being manufactured in Ann Arbor, MI using the same process and quality release as before.

When do I start ordering from IDT?

Timing for this transition is planned for December 2021. IDT will notify customers of the exact date in advance of the changes. Until then, we ask that customers ordering from Swift Biosciences continue to do so.

What ordering methods does IDT support?

IDT offers two convenient ways to order—online and by email through idtquotes@idtdna.com. Organizations that do not currently have an online account are encouraged to set one up to access order history and download copies of invoices, Safety Data Sheets (SDS), Certificates of Analysis (COA), and QC documents.

How do I set up a new web account?

To create a new web account, click “Sign In” in the upper right corner of IDT’s website. Next, select “Register” and provide your information. Account-specific pricing will become available once your web account is linked to your customer record. This occurs after you submit your first order. If you already have a customer record with IDT, contact Customer Care to link your web account.

Click here for additional FAQs regarding your web account and ordering online

How do I access Safety Data Sheets?

Review the Safety Data Sheets (SDS) page on the IDT website. If you do not see the SDS for your product of interest, please contact applicationsupport@idtdna.com.

How do I access COAs?

Review the Certificates of Analysis (COA) page on the IDT website. Download your COA by searching for the batch or lot number. For custom products, specification sheets and COAs will be available to download from your online account.

What payment methods does IDT support?

All orders require a valid form of payment at the time of processing.

Options include:

  1. Purchase order (PO)
  2. Credit card (Visa, Mastercard, or American Express) for online orders only
  3. IDT OligoCard™ payment card
  4. Check
  5. Wire transfer

How do I pay my invoice?

IDT accepts payment by check, wire transfer, or credit card. IDT only accepts credit card information online. Invoices may be paid online by signing into a web account and selecting “My Account.”

What are standard payment terms for IDT?

Unless otherwise expressly agreed to by IDT prior to your order, payment is due 30 days from the invoice date.

What are IDT’s standard terms for usage, warranty, and licensing?

Review the terms, usage, warranty, and licenses page on the IDT website.

What changes should a current Swift Biosciences customer expect when placing an order through IDT?

Changes will be primarily related to order management. All sales order transactions will receive standard IDT documentation for the following: order confirmation, packing list, invoice, and shipping notice.

What will change:

  • New product names
  • New part numbers
  • New product labels
  • New Safety Data Sheets (SDS)
  • New Certificates of Analysis (CoA)
  • New reaction sizes for select products (see highlighted products in Appendix A)
  • Quotes and invoices will be issued by IDT
  • Orders will be submitted to Integrated DNA Technologies
  • Customer service and support will be provided by regional IDT teams

What will not change:

  • Formulation
  • Manufacturing
  • Quality control

Who do I contact for order related inquiries?

For Assistance with:Order direct from IDT—Americas: Order direct from IDT—EMEA:
Questions about product selection, product use, and troubleshootingScientific Applications Support
Phone: +1-800-328-2661
Email: applicationsupport@idtdna.com
Scientific Applications Support—EMEA
Phone: +32 (0) 16 28 22 60
Email: bvbatechsupport@idtdna.com
Questions about how to order, how to pay, and order status Customer Care
Phone: +1-800-328-2661
Email: custcare@idtdna.com
Customer Care—EMEA
Phone: +32 (0) 16 28 22 60
Email: eutechsupport@idtdna.com
Processing email quotes and order requests for IDT xGen™ products Strategic Services
Phone: +1-800-328-2661
Email: idtquotes@idtdna.com
Customer Care—EMEA
Phone: +32 (0) 16 28 22 60
Email: eutechsupport@idtdna.com

How do I set IDT up as a vendor?

IDT delivery plant and customer shipment destination will determine which IDT entity will serve as your vendor. For countries not listed in the table below, please contact your regional Customer Care team:

For customers in Canada: Vendor: Integrated DNA Technologies Canada, Inc.
229 Yonge Street
Toronto, Ontario M5B 1N9
Canada
Default Currency:Canadian Dollars (CAD)
Payment Terms: Net 30
GST Registration#: 73544 3525 RT0001
Remittance Address: Integrated DNA Technologies Canada, Inc.
PO Box 8491, Station A
Toronto, Ontario M5W 3P1
Bank Name: JPMorgan Chase Bank NA, Toronto Branch
Wire/Swift Code for payments in CAD: Transit Number: 00012
Clearing Code: 027000012
Swift Code: CHASCATTCTS
Account Number: Inquire with Customer Care
For customers in the United States and LATAM: Vendor:Integrated DNA Technologies, Inc.
1710 Commercial Park
Coralville, IA 52241
USA
Default Currency: US Dollar (USD)
Payment Terms: Net 30
TAX ID#: 42-1301142
Remittance Address: Integrated DNA Technologies, Inc.
PO Box 74007330 Chicago, IL 60674-7330
Bank Name: Bank of America Merrill Lynch
Wire/Swift Code: Bank Account Number: Inquire with Customer Care
ACH Routing: 071923284
Wire Routing: 026009593
Swift code: BOFAUS3N (for International Wire Transfers)
For customers in the United Kingdom: Vendor:Integrated DNA Technologies U.K., Ltd.
London City Point
1 Ropemaker Street
London, EC2Y 9HT
United Kingdom
Default Currency: Great British Pound (GBP)
Payment Terms: Net 30
VAT Registration #: GB933529807
Remittance Address: Integrated DNA Technologies UK, Ltd
PO Box 73759
WC1A 9NR London
United Kingdom
Bank Name: Bank of America
Wire/Swift Code for payments in GBP: Account Number: Inquire with Customer Support
Swift Code: BOFAGB22
IBAN no: GB25 BOFA 1650 5081 0400 17
Sort Code: 16-50-50

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