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Web account FAQs
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I have a question related to pricing on my order/account. Who should I contact for more information?
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My organization is tax exempt. Where do I find documents showing our tax-exempt status, and where should I send them?
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How do I know if my organization has submitted tax exemption documents?
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My organization is tax exempt. Why do I see tax on my order?
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What information can I find in the Order Status Tracker?
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Where do I find the Order Status Tracker?
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What is the Order Status Tracker?
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How do I create an account?
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How do I pay invoices?
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How can I download my invoice, specification sheets, CoA, or QC documents?
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How do I change my shipping address?
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How do I save items to my Wish list?
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How do I order items saved in my Wish list?
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How do I share my cart?
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How do I request a quote?
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Why are some of the items in my order history not available for re-order?
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Who can I contact at IDT with questions about billing?
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Where can oligo invoices, quality control documents, and specification sheets be found online?
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What is the LabLinker® tool and how can it help my lab to place orders?
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What does IDT’s browser warning mean?
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What are your shipping rates?
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What are your payment terms?
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What are OligoCard payment cards?
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Is it possible to add to an order that I already placed?
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If I order through the web, but have a quote for better pricing, how do I specify that in my order?
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I received my shipment and it is marked PARTIAL. What does that mean?
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I forgot my login password. How can I retrieve it so I will be able to submit my orders through your site?
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How long does it take to ship oligos Internationally?
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How long does IDT retain customer orders online?
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How does what I order affect turnaround time (TAT)?
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How do I update my email address for my online account?
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How do I reorder primers previously ordered by a colleague?
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How do I reorder an oligo?
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How do I order oligos through your website?
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How do I obtain a PO number?
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How do I know when my order has shipped?
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How do I find the price of individual items from my order?
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How do I activate my OligoCard?
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How can I verify that IDT received my order?
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How can I update my payment information in my online account?
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How can I review my order history, and how do I update it if I move?
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How can I pay for my order?
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How can I check the balance of my standing/blanket purchase order?
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How can I check my order status?
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How can I change the name on my web account?
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Does IDT have catalog numbers?
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Can we get a discounted price from that published on the web?
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Can I set my IDT account to automatically bill an existing purchase order?
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Can I email an order to IDT? | IDT
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Can I combine my recently placed orders to save on shipping costs?
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Can an order be modified or cancelled once it has been placed?
