Frequently asked questions

Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.

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Can I set my IDT account to automatically bill an existing purchase order?

When placing orders online, the final page of checkout allows you to input payment information. That payment information is automatically saved until you manually overwrite it. If you prefer to not have your payment saved, you may select the box on that page to not retain the payment information. If you order by email or fax, the purchase order number will need to be referenced with each submission.